Microsoft Intune issue prevents Samsung devices from accessing Gmail and VPNs

An issue related to Microsoft Intune may forbid some Samsung devices from accessing VPN and email applications. The problem is acquired by apps losing access to certificates after updating to Android 12. Due to the effect, Samsung devices enrolled in a work profile through Microsoft Intune may non be able to use Gmail, AnyConnect VPN, and another apps. Microsoft has non specified which Samsung devices are afflicted past the upshot.

Microsoft states that it is working with Samsung on a permanent fix for the problem. The visitor likewise shared temporary workarounds that will allow affected devices to work with AnyConnect VPN and Gmail.

"Microsoft Intune was recently alerted to an issue for Samsung devices enrolled with a work profile that, after updating to Android 12, some electronic mail and VPN applications are losing access to certificates when the user tries to admission them (such as Gmail and AnyConnect VPN)," explains Microsoft.

VPN app access tin exist restored by clearing the app cache for the affected application. Users should be able to get Gmail working again by removing and reinstalling the work profile and Company Portal. Admins can also remove and re-add together the Gmail device configuration as a workaround.

The steps to perform these workarounds are outlined by Microsoft in a Tech Community post.

Microsoft promises to share new information as it becomes bachelor.

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Updated February 2022

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